Claims
Call us first.
Before the carrier, before the adjuster, before you sign anything. A claim reported well is a claim paid faster.
Mon–Fri 9:00–6:00 ET
After hours? Your carrier’s 24/7 claim line is on your policy documents and ID card. Call us the next morning and we’ll take it from there.
Why call us first
Because the first phone call sets the whole claim.
You can report directly to your carrier any time. Here's what you get when you start with us instead.
01
We set the claim up correctly
How a claim is described on day one shapes everything after it. We report it in the policy's own language, so it doesn't get slowed, or denied, over a wording technicality.
02
We translate the adjuster
Adjusters speak in reserves, recorded statements, and ACV (actual cash value: what your property is worth used, not new). We tell you what each one means before you answer anything.
03
We keep it moving
Claims stall when nobody follows up. Following up is most of our job that week, and we don't consider the claim closed until you do.
Agent-assisted reporting
Rather not make the calls?
Send us the details and we'll report the claim to your carrier, then call you to confirm it's set up correctly.
Everything else
Not a claim? We handle the rest directly.
Payments, policy changes, ID cards, certificates. Call or email and a licensed agent takes care of it, no hold music.